Refund policy
In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
Return Process. To return an item, please email customer service at four10forty@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
- Four 10 Forty Candles, Inc.
- Attn: Returns RMA#
- 158 Sissel Lane
- Falmouth, KY 41040
- United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. If more than 15 business days have passed since we’ve approved your return, please contact us at four10forty@gmail.com.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
You can always contact us for any return question at four10forty@gmail.com.
Unfortunately, we cannot accept returns on sale items or gift cards.